Testimonials

On this page you will find reviews of Melbourne Electric Bicycles from Google and Facebook.

As well as reading the reviews, we encourage you to do some physical research, by coming in to our store to test ride any of our electric bicycles. It’s difficult to get the feel of an electric bike while trawling the Internet and every electric bicycle brand and even individual model rides very differently.

While we believe it is important to test ride a bike before purchasing if this is impractical, we will happily qualify, and justify the most appropriate bike based on our knowledge and your requirements: After all, no two people are alike.

We do not have a “buy now” button on any of our bikes, as we want you to test ride first or at least talk to us on the phone. By not offering a “buy now” option, we’re standing by our principles and our aim of 100% of customers being satisfied.

We regularly get e-bike riders either phoning or coming in for advice because they’ve either been poorly matched to a bike at another store (often interstate or online) or encouraged to purchase a poorly made bike… Unfortunately, the answer is, generally, not much can be done. These people tend to be some of our best new customers as they are wiser for the experience. The adage, you get what you pay for is no truer than with electric bicycles.

Christine C. Avatar
5 out of 5 stars
Christine
I recently purchased a Velo de Ville Electric Compact EBike
from Melbourne Electric Bikes.
The staff are knowledge and helpful and the bike is wonderful
beautifully made and easy to ride and manage. So happy with my purchase and assistance from staff.
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Marshall R. Avatar
5 out of 5 stars
Marshall
Had a terrific experience, very helpful and professional service and a wonderful range of bicycles particularly the Velo de Ville range.
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Adrian C. Avatar
5 out of 5 stars
Adrian
I am very happy with my new Velo deVille ebike. Barron and Nathan looked after me very well again my thanks to both for their help. I just love the bike, and would recommend Melbourne Electric Bicycles to anyone. Great service.
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Henry T. Avatar
5 out of 5 stars
Henry
I had little knowledge about e-bikes but I knew what I needed. Nathan and Baron were most helpful in explaining the suggested products and generous in providing test rides.The range I saw consisted of high quality European bikes and I am very happy with my purchase. I would highly recommend them to anyone interested in a better quality product.
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Daniel T. Avatar
5 out of 5 stars
Daniel
Great service and very helpful (Google က ဘာသာပြန်ထားသည်) ဝန်ဆောင်မှုကောင်းပြီး အလွန်အသုံးဝင်ပါတယ်။
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Jacinta T. Avatar
5 out of 5 stars
Jacinta
I love my Smart Motion eBike. Back into cycling now that I can manage the very hilly area I live in. It's a joy to be back out there!
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Janet R. Avatar
5 out of 5 stars
Janet
After trying several bike stores, Melbourne Electric Bicycles was recommended to me. After speaking to Nathan, with his very honest, and informative knowledge, I decided on a medium Kalkhoff Entice. It is perfect. What was great was that he did not try to sell me a bike that he had in stock, rather than what I knew was suitable to the trails and areas where I ride - which had occurred in the previous stores I visited. So thankful I contacted Melbourne Electric Bicycles
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CJ Avatar
5 out of 5 stars
CJ
Great fast service with emails and on the phone !! Would recommend 100% !!
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Yvonne S. Avatar
5 out of 5 stars
Yvonne
The staff advised extremely well so we actually got the right bike. And when after a small spill we needed assistance, they went out of their way to help. I love my new bike. It has got me back into the saddle after a prolonged illness when I could not have done so with a standard bike. Keep up the great work!!
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Christine P. Avatar
5 out of 5 stars
Christine
Nathan has the ability to explain the intricacies of all things bike in a clear easy way.i am very happy with the e-bike and the excellent customer service.
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Liz E. Avatar
5 out of 5 stars
Liz
wonderful service and knowledge. totally fitted up the bike for my size. (Google က ဘာသာပြန်ထားသည်) အံ့သြဖွယ်ဝန်ဆောင်မှုနှင့်အသိပညာ။ ကျွန်တော့် အရွယ်အစားနဲ့ ကိုက်ညီတဲ့ စက်ဘီးကို လုံးဝ တပ်ဆင်ထားပါတယ်။
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Wendy E. Avatar
5 out of 5 stars
Wendy
Nathan and Baron were both super helpful and professional when buying my new bike, Baron was patient and informative when giving me a run through on the new bike when I arrived to pick it up, I had to travel from 3 hours away to get the bike and they had everything ready to go it was a seamless transition. I would highly recommend their services. Thanks again Nathan and Baron I took my new Kalkhoff bike for a ride when I got home it was a dream, I love the belt instead of a chain and the enviolo gears (2 main reasons for purchase) the seat dropper and suspension were excellent all the tech was so easy to see while riding . Totally obsessed with my new bike. Thank you 🙂 Update 4.4.23 - I have had the bike for about a month now and still loving it, the seat dropper is a game changer for me, as I would often lose balance on uneven ground or at traffic lights, now I just pop the seat down and I have both feet on the ground straight away for stability. The belt instead of a chain and gears is a dream, no clanking or clunking or strange noises! It’s so easy to ride, and the hills are a breeze even the really steep ones, everything is at my fingertips , I am a much more confident rider now, and I have complete faith in my bike would never go back to anything less. Still obsessed 🙂
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Melbourne Electric Bicycles store