Testimonials

On this page you will find reviews of Melbourne Electric Bicycles from Google and Facebook.

As well as reading the reviews, we encourage you to do some physical research, by coming in to our store to test ride any of our electric bicycles. It’s difficult to get the feel of an electric bike while trawling the Internet and every electric bicycle brand and even individual model rides very differently.

While we believe it is important to test ride a bike before purchasing if this is impractical, we will happily qualify, and justify the most appropriate bike based on our knowledge and your requirements: After all, no two people are alike.

We do not have a β€œbuy now” button on any of our bikes, as we want you to test ride first or at least talk to us on the phone. By not offering a β€œbuy now” option, we’re standing by our principles and our aim of 100% of customers being satisfied.

We regularly get e-bike riders either phoning or coming in for advice because they’ve either been poorly matched to a bike at another store (often interstate or online) or encouraged to purchase a poorly made bike… Unfortunately, the answer is, generally, not much can be done. These people tend to be some of our best new customers as they are wiser for the experience. The adage, you get what you pay for is no truer than with electric bicycles.

Belinda B. Avatar
5 out of 5 stars
Belinda
I have recently purchased my beautiful Velo De Ville bike through Nathan at Melbourne Electric Bicycles. As I live in QLD and could not visit the store Nathan was extremely helpful, patient and full of knowledge and managed to answer all my questions over the4 phone to work out which bike would suit me best. I have just taken my new Velo on a long ride through all sorts of terrain and it was absolutely perfect. Thank you Nathan for working out the exact size I needed, the type of bike that would suit me best and of course your amazing customer service. One extremely happy customer so much now that my husband has just placed his order.
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John O. Avatar
5 out of 5 stars
John
I recently purchased a Kalkhoff ebike from Melbourne Electric Bicycles and had an excellent experience. I have never been to this shop, and my purchase was done over the phone, with some help on the Internet. I dealt with Nathan, who couldn't have been more helpful and generous with his time with me on the phone. The bike arrived by courier very quickly, and was well packed. The bike is just fantastic. Thanks to Nathan and Melbourne Electric Bicycles. John
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John H. Avatar
5 out of 5 stars
John
Excellent advice and delivery briefing for high quality e-bikes.
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Narell W. Avatar
5 out of 5 stars
Narell
Very experienced and knowledgeable staff. I was unable to get the level of support from my Canberra dealer, even after 4 attempts. Nathan from Melbourne Electric Bicycles was able to help immediately and ordered the part for my Kalkhoff e-bike from the importer. Disappointing service from the Canberra vendor, perhaps inexperienced or lazy. Thanks Nathan.
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Lisa F. Avatar
5 out of 5 stars
Lisa
5 Star
Fantastic service and great advice. We LOVE our 3 new e-bikes!
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Phillip Taylor Avatar
5 out of 5 stars
Phillip
We just purchased 2 bikes and a bike carrier from here after looking at many different bike shops around Australia on our travels. We found the service to be excellent. We took the bikes on our first ride today and we couldn't be happier with them. We can not recommend Melbourne Electric Bicycles enough very happy customers .
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Henry T. Avatar
5 out of 5 stars
Henry
I had little knowledge about e-bikes but I knew what I needed. Nathan and Baron were most helpful in explaining the suggested products and generous in providing test rides.The range I saw consisted of high quality European bikes and I am very happy with my purchase. I would highly recommend them to anyone interested in a better quality product.
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Michael S. Avatar
5 out of 5 stars
Michael
Great service and excellent customer service. Placed order on Monday and got the bike Thursday and I live in Canberra! Well done guys.
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Wendy E. Avatar
5 out of 5 stars
Wendy
Nathan and Baron were both super helpful and professional when buying my new bike, Baron was patient and informative when giving me a run through on the new bike when I arrived to pick it up, I had to travel from 3 hours away to get the bike and they had everything ready to go it was a seamless transition. I would highly recommend their services. Thanks again Nathan and Baron I took my new Kalkhoff bike for a ride when I got home it was a dream, I love the belt instead of a chain and the enviolo gears (2 main reasons for purchase) the seat dropper and suspension were excellent all the tech was so easy to see while riding . Totally obsessed with my new bike. Thank you πŸ™‚ Update 4.4.23 - I have had the bike for about a month now and still loving it, the seat dropper is a game changer for me, as I would often lose balance on uneven ground or at traffic lights, now I just pop the seat down and I have both feet on the ground straight away for stability. The belt instead of a chain and gears is a dream, no clanking or clunking or strange noises! It’s so easy to ride, and the hills are a breeze even the really steep ones, everything is at my fingertips , I am a much more confident rider now, and I have complete faith in my bike would never go back to anything less. Still obsessed πŸ™‚
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Phillip T. Avatar
5 out of 5 stars
Phillip
We just purchased 2 bikes and a bike carrier from here after looking at many different bike shops around Australia on our travels. We found the service to be excellent. We took the bikes on our first ride today and we couldn't be happier with them. We can not recommend Melbourne Electric Bicycles enough very happy customers .
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Christine P. Avatar
5 out of 5 stars
Christine
Nathan has the ability to explain the intricacies of all things bike in a clear easy way.i am very happy with the e-bike and the excellent customer service.
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Kelvin W. Avatar
5 out of 5 stars
Kelvin
Terrific advice and responsive service. Nathan provided really sound advice and was patient and comprehensive in taking me through options and responding to my questions. I’m really pleased with the service and the e-bike I ended up purchasing.
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Melbourne Electric Bicycles store